Store Policies

Please read the policies below, by continuing to make a purchase through this website you agree to the following.

 Chargeback/Dispute 

  • You agree to not process a chargeback/dispute through your bank without first allowing us the opportunity to rectify your issue. Please contact us so we may resolve your concerns.
  • Once your purchase is complete your bank statement will show a transaction from: Arcane Crafts 

 Returns/Exchanges 

  • We do not accept return or exchanges.
  • If we made an error on your order let us know immediately so we may correct it.

Shipping

  • When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
  • Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
  • If shipment is returned to us due to a clerical error on our part, we will re-send your order at no cost to you. However, if your order is returned and we shipped to the address you provided, you may incur another delivery charge to re-send your order. If you choose to request a refund, we will refund your order minus shipping charge and 15% restocking fee.
  • Once item(s) are given to shipping carrier, we are no longer responsible for said package. You will need to reach out to carrier. However, we will try to reach out as well and help as much as we can.